Policies & legal
Pet Care & Medical Disclaimer
Important limits on educational guidance, consultations and veterinary information.
Last updated: 12 August 2026
1. What We Can Help With
BunoPets offers Free Pet Care Guidance to help dog and cat parents make better everyday care decisions.
The guidance is free. You do not need to buy anything from BunoPets to ask us a question.
You can ask BunoPets about general topics such as:
- Choosing pet food
- Feeding and nutrition
- Treats and supplements
- Everyday pet-care routines
- Vaccination awareness and reminders
- Deworming guidance
- Tick and parasite prevention
- Grooming and hygiene
- Puppy and kitten care
- Choosing suitable pet products
- General preventive pet-care guidance
You can currently contact us through WhatsApp at:
+977-9761336697
2. Ask Before You Buy
Not sure which product is right for your pet?
Ask BunoPets before buying.
Our trained team may help you compare products based on information such as your pet's:
- Species
- Breed
- Age
- Weight
- Current food
- Allergies or sensitivities
- Vaccination history
- Medicines
- Known health conditions
Please give us complete and accurate information so we can guide you better.
3. Who Provides Guidance
General product and routine-care questions may be answered by trained BunoPets team members.
Animal-health questions may be handled by our AHLSPC-registered animal-health professional, within the scope allowed by their professional registration, education, training and Nepal law.
Our current registered professional holds AHLSPC Class C registration, Reg. 14761.
We do not describe this professional as a veterinarian unless the person is separately registered as a veterinarian under applicable law.
4. Limits of Free Remote Guidance
WhatsApp guidance has limits.
A message, photo or video cannot always show everything that may be happening with your pet.
We may therefore recommend an in-person examination when needed.
Free Pet Care Guidance should not be treated as a guaranteed diagnosis, treatment plan or emergency service.
5. Medical Conditions
If your pet already has a diagnosed medical condition, such as a serious allergy or long-term illness, normal product guidance may not be enough.
In these cases, we may recommend that you speak with our registered animal-health professional or your treating veterinarian before changing:
- Food
- Supplements
- Preventive-care products
- Existing care instructions
Do not stop or change treatment prescribed by your pet's veterinarian only because of general BunoPets guidance.
6. Medicines
BunoPets does not currently sell or prescribe prescription veterinary medicines through Free Pet Care Guidance.
General BunoPets team members do not diagnose disease or prescribe medicine.
Questions requiring professional animal-health assessment are handled or referred as appropriate.
7. Nutrition and Supplements
BunoPets may provide general nutrition and supplement guidance.
This may include helping you understand:
- Life-stage food
- Feeding routines
- Product labels
- General supplement use
- Suitable product choices
General guidance is not the same as prescribing a therapeutic diet for a diagnosed disease.
Pets with significant medical conditions may need individualized professional or veterinary advice.
8. Preventive Pet Care
BunoPets may provide general preventive-care guidance about topics such as:
- Vaccination
- Deworming
- Tick and parasite prevention
- Nutrition
- Routine care
Recommendations depend on the information you provide and your pet's individual situation.
Preventive guidance does not guarantee that a pet will never become sick.
9. Emergencies
Free Pet Care Guidance is not an emergency service.
If your pet is seriously ill, badly injured, having trouble breathing, collapsing, having seizures, may have been poisoned, or appears to need urgent care, contact a qualified veterinarian or veterinary emergency service immediately.
Do not wait for a WhatsApp response from BunoPets.
BunoPets does not guarantee an immediate response time for Free Pet Care Guidance.
10. Photos and Videos
You may send photos or videos of your pet through WhatsApp when they may help us understand your question.
Photos and videos may still be insufficient to assess a health problem.
We may recommend an in-person examination.
11. Written Guidance
BunoPets may provide written guidance, care information or PDF-style information through our platform or support channels.
This information is educational and should be read together with any instructions given for your individual pet by an appropriate professional.
12. Your Role as a Pet Parent
You know your pet's day-to-day condition best.
Please:
- Give us accurate information
- Tell us about known illnesses
- Tell us about medicines your pet is taking
- Tell us about allergies or previous reactions
- Monitor your pet for changes
- Seek professional care when needed
You remain responsible for deciding when your pet needs in-person or emergency care.
Nothing in this Disclaimer removes any responsibility BunoPets has under applicable law.
13. No Guaranteed Result
Every pet is different.
A product, feeding routine, supplement or preventive-care suggestion that suits one pet may not suit another.
BunoPets does not promise that general guidance will:
- Cure a disease
- Prevent every illness
- Produce a guaranteed health result
- Replace an examination when one is needed
14. Reminders
BunoPets may send useful service reminders related to your pet, such as:
- Vaccination reminders
- Deworming reminders
- Tick-prevention reminders
- Other relevant care reminders
These service reminders are different from promotional marketing messages.
You may ask us to stop optional reminders.
15. Your Information
To provide useful guidance, BunoPets may keep relevant information such as:
- Your contact details
- Pet details
- Health information you provide
- Photos or videos you send
- Support conversations
- Pet-care notes
Our Privacy Policy explains how we handle this information.
16. Educational Content
Pet-care articles, guides and preventive-health content published by BunoPets are for educational purposes.
Important animal-health content should be reviewed through BunoPets' animal-health content process before publication.
Online content cannot take into account every pet's individual health condition.
17. When We May Refer You
BunoPets may recommend an in-person professional assessment or veterinary care when:
- The pet appears seriously unwell
- Symptoms cannot be assessed safely through messages
- A diagnosed condition requires individualized care
- An emergency may be developing
- The question is outside the scope of the person providing guidance
A referral does not mean BunoPets guarantees the services or outcome of another clinic or professional.
18. Contact BunoPets
For Free Pet Care Guidance:
WhatsApp: +977-9761336697
BunoPets is operated by:
BunoPets Pvt. Ltd.
Company Registration No. 384296/82/83
PAN 623536137
Registered Office: Mahalaxmi-4, Lalitpur, Nepal
Phone: +977-9761336697
Email: [email protected]
Website: https://bunopets.com