Returns, Refunds & Cancellation Policy

You may normally cancel your order before it is dispatched.

BunoPets does not charge a cancellation fee for cancellation before dispatch.

Once an order has been dispatched, normal cancellation is no longer available. Your applicable return or refund rights after delivery are not affected.

BunoPets may cancel an order if, for example:

If BunoPets cancels an eligible prepaid order, the applicable amount will be refunded.

For an eligible product, you may request a return within 7 days of delivery.

The product should normally be:

Please keep your BunoPets bill, invoice or order information.

For products sold in sealed packaging, an unopened and unbroken sealed product may be returned or exchanged within 15 days of delivery, subject to applicable Nepal law.

A normal change-of-mind return is generally not available where:

For example, opened pet food, treats or supplements are normally not returnable simply because the customer changed their mind.

This does not apply where the product itself is damaged, defective, expired, contaminated, incorrect or materially different from what was ordered.

Please contact BunoPets if you receive a product that is:

Please report damaged or wrong items within 24 hours where possible. This helps us investigate faster.

The 24-hour request does not remove your legal consumer rights.

Depending on the situation and applicable law, we may offer:

If an appropriate replacement is unavailable, or where you are otherwise entitled to a refund, we will provide the applicable refund.

Sometimes a product may have a manufacturing or packaging problem even though its outer seal looked normal.

Please contact BunoPets if this happens.

BunoPets will review your complaint and may work with the manufacturer, importer or supplier internally.

We will not require you to deal with them instead of raising your complaint with BunoPets.

To investigate a return or product problem, we may reasonably ask for:

Please provide the information reasonably available to you.

Not having a video by itself does not automatically make a genuine claim invalid.

Please contact BunoPets before sending a product back.

You can contact us through:

Phone: +977-9761336697

Email: [email protected]

WhatsApp: through the BunoPets contact option shown on our website

Depending on your location, BunoPets may arrange pickup or tell you how to send the product back.

Returned products may be inspected before the final exchange or refund is approved.

We may check the:

If a change-of-mind product has been used, altered or damaged by the customer, BunoPets may decline the return where permitted by law.

If a return is declined, we will explain the reason.

Where BunoPets sent a wrong, damaged or defective product and the claim is valid, BunoPets will bear the reasonable return or replacement delivery cost.

For other returns, please contact us before sending the product. Any return arrangement or charge will be handled in accordance with applicable Nepal law and communicated before the return is arranged.

We will not apply a return fee or deduction where the law does not allow one.

Sometimes BunoPets may choose to accept a return even when we are not legally required to accept it.

This is a voluntary courtesy return and must be approved by BunoPets before the product is sent back.

For an approved courtesy return, BunoPets may apply a handling deduction of up to 20% of the product price paid.

We will tell you about any deduction before accepting the courtesy return.

This deduction does not apply to:

For an eligible exchange, the replacement product depends on availability.

If the new product costs more, you may need to pay the difference.

If it costs less, the applicable difference will be returned to you.

If an appropriate replacement is unavailable, a refund or another lawful option may be provided.

If part of your order is missing, contact BunoPets.

Depending on availability and the circumstances, we may:

If only one item in a bundle has a valid problem, normally only the affected item needs to be returned unless the full bundle is reasonably required for the selected remedy or applicable promotion terms.

Any free item connected to a full-order return may also need to be returned where applicable.

Approved refunds will be processed as soon as reasonably possible.

We do not currently promise a fixed refund-processing period.

For prepaid QR orders, the refund may be made through an appropriate available payment method.

For COD orders, we may ask you for suitable bank, wallet or other payment details needed to send the approved refund.

We will refund the amount required by applicable law for the approved return.

If you want help with an order, please contact BunoPets instead of simply refusing delivery.

If a COD order is refused or cannot be delivered, the parcel may be returned.

Repeated fake orders, intentional misuse or repeated unreasonable refusal of confirmed COD orders may result in restrictions on COD or account access.

This does not remove any consumer right available under Nepal law.

BunoPets does not automatically provide a separate fixed warranty for every product.

Where an applicable manufacturer or importer warranty exists, BunoPets may help you access it.

For cancellations, returns, refunds or product problems:

BunoPets

Operated by BunoPets Pvt. Ltd.

Company Registration No. 384296/82/83

PAN 623536137

Registered Office: Mahalaxmi-4, Lalitpur, Nepal

Phone: +977-9761336697

Email: [email protected]

Website: https://bunopets.com