Policies & legal
Shipping & Delivery Policy
Delivery coverage, expected timings, charges and delivery responsibilities.
Last updated: 12 August 2026
1. Where We Deliver
BunoPets delivers across Nepal, subject to delivery-service availability at your location.
We use third-party delivery partners, including Nepal Can Move (NCM).
Some remote locations may have different delivery arrangements. If we cannot deliver to your exact address, we will contact you to discuss the available option.
2. Delivery Time
Kathmandu
Our estimated delivery time for standard Kathmandu orders is within 24 hours from order placement.
Actual delivery may depend on:
- Product availability
- Order confirmation
- Delivery location
- Order time
- Delivery-partner availability
- Events outside reasonable control
For some prepaid Kathmandu orders, urgent delivery may be available through a local delivery service.
Urgent delivery is subject to availability and is not guaranteed.
Outside Kathmandu
Delivery time outside Kathmandu depends on the destination and delivery-service availability.
The applicable estimated delivery time will be communicated or shown where available.
Delivery times are estimates unless BunoPets expressly confirms a specific delivery commitment.
3. Delivery Charges
Delivery charges start from a minimum of Rs100.
The final delivery charge may depend on:
- Delivery location
- Parcel weight
- Parcel size
- Delivery method
- Special delivery requirements
The delivery charge will be shown or communicated before the order is finally processed.
For parcels above 5 kg, the delivery charge may be calculated separately using the applicable delivery-partner rate.
BunoPets may contribute toward part of the delivery cost. Any such contribution is calculated internally and may reduce the delivery charge that would otherwise apply.
The final amount shown to you is the amount you need to pay for delivery.
4. Tracking Your Order
Where tracking is available, your order may show these stages:
Order Received → Order Confirmed → Packing → Dispatched → Out for Delivery → Delivered
Other statuses may include:
Delayed · Delivery Attempt Failed · Cancelled · Returned
Tracking information may be based on information provided by BunoPets and our delivery partners.
5. Changing Your Delivery Address
You may request an address change before dispatch.
Contact BunoPets as soon as possible.
We will try to make the change, but it depends on whether the order has already entered the delivery process.
A change in delivery location may also change the delivery charge.
6. Wrong or Incomplete Information
Please provide the correct:
- Name
- Phone number
- Delivery address
If your delivery information is incomplete or incorrect, we may contact you.
Your delivery may be delayed or cancelled if the information cannot be corrected.
Additional delivery charges may apply if another delivery attempt is required because of incorrect information or circumstances caused by the customer.
7. If You Are Not Available
If nobody is available to receive the order, the delivery team or BunoPets may try to contact you.
If delivery cannot be completed, the parcel may be returned.
A further delivery attempt may have an additional delivery charge. We will communicate the applicable charge where possible before arranging re-delivery.
Another person available at your delivery address may receive the parcel on your behalf unless a different arrangement has been agreed.
8. Delivery Delays
Sometimes delivery may take longer because of circumstances such as:
- Weather
- Road closures
- Strikes
- Festivals or unusually high delivery volume
- Remote locations
- Delivery-network disruptions
- Incorrect customer information
- Product or stock delays
- Natural disasters or other events outside reasonable control
If there is a significant delay, BunoPets will try to investigate and provide an update.
Where the delivery is later than an agreed delivery period, any cancellation, return or refund rights available under Nepal law will continue to apply.
9. Damaged Parcel
If your parcel appears damaged when delivered, please take photos or video where possible and contact BunoPets as soon as possible.
Email: [email protected]
Phone: +977-9761336697
BunoPets will handle your customer-support request. We may separately work with our delivery partner to investigate the delivery.
For valid damaged, defective or incorrect-product cases, return or replacement delivery costs will be handled according to our Returns, Refunds & Cancellation Policy and applicable Nepal law.
10. Failed or Refused COD Orders
If a valid Cash on Delivery order is refused or cannot be delivered, the parcel may be returned to BunoPets.
Repeated fake orders, intentional misuse or repeated unreasonable refusal of confirmed COD orders may result in restrictions on COD or account access.
11. Special Deliveries
Standard parcel delivery is not used for:
- Vaccines
- Live animals
- Products requiring temperature-controlled transport
Any separate BunoPets service involving these items will follow its own applicable process and terms.
12. Need Help?
For a delivery problem, please contact BunoPets first.
BunoPets is operated by BunoPets Pvt. Ltd.
Company Registration No. 384296/82/83
PAN 623536137
Registered Office: Mahalaxmi-4, Lalitpur, Nepal
Phone: +977-9761336697
Email: [email protected]
Website: https://bunopets.com