Privacy Policy

BunoPets Pvt. Ltd.

Company Registration No. 384296/82/83

PAN 623536137

Registered Office: Mahalaxmi-4, Lalitpur, Nepal

Phone: +977-9761336697

Email: [email protected]

Website: https://bunopets.com

BunoPets operates a pet e-commerce, trade and pet-services business in Nepal.

Depending on how you use BunoPets, we may collect:

For pet-care or vaccination-related services, we may also collect information such as:

We may also collect basic website and device information when you use bunopets.com.

We may use your information to:

From time to time, we may also send useful updates, offers, reminders or BunoPets news.

Where permission is required, we will ask before using your information for promotional communication.

You may ask us to stop promotional messages.

BunoPets uses Sparrow SMS to send OTP messages.

When you request an OTP, information such as your phone number must be processed as needed to send the message.

Never share your OTP or password with anyone.

BunoPets currently uses tools including:

These tools help us understand website performance, how people use BunoPets, and how our advertising performs.

They may use cookies or similar technologies and may receive technical or website-usage information.

We do not intentionally use these tools to send passwords, OTPs, private pet medical notes or other information that is not needed for analytics or advertising.

BunoPets currently supports:

For QR payments, BunoPets currently displays a payment QR rather than asking customers to enter card or online-banking credentials on our website.

Your bank, wallet or payment application may process information under its own privacy practices when you make a QR payment.

We do not sell or rent your personal information.

We may share limited information when it is reasonably necessary with:

We aim to share only the information needed for the relevant purpose.

Information about your pet may be used to provide the service, support or guidance you request.

We do not intentionally use private pet medical notes as advertising information.

Pet information should not be treated as a replacement for professional veterinary diagnosis, treatment or emergency care.

We keep information only for as long as reasonably needed for the purposes described in this Policy, including providing services, maintaining business records, resolving problems and meeting legal obligations.

Some records may need to be kept even after an account-deletion request where retention is reasonably necessary or required by law.

We take reasonable steps to protect customer information against unauthorized access, loss, misuse or disclosure.

However, no website, database or internet transmission can be guaranteed to be completely secure.

Please keep your password and OTP confidential.

You may contact BunoPets to ask us to:

Send your request to [email protected].

We may need to confirm your identity before completing certain requests.

BunoPets does not currently set a general minimum age for browsing or using the website.

If you are under 18, we encourage you to involve a parent or guardian when providing personal information, especially for pet-health or vaccination-related services.

Where consent from a parent or guardian is required by Nepal law, we will ask for it.

Some technology providers used by BunoPets may process information using systems located outside Nepal.

Their handling of information may also be governed by their own privacy policies and service terms.

We may update this Privacy Policy when our services, technology or legal requirements change.

The latest version will be published on bunopets.com with an updated date.

If you have a privacy question, concern or request, contact: